Refund policy

Upon receipt and inspection of your return, we will send you an email to confirm the arrival of your returned item. You will also be notified regarding approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

If you have not yet received your refund, after this time, please take the following steps:

• Check your bank account again.
• Contact your credit card company, as a processing period may apply before your refund is officially posted.
• If you have completed these steps and still have not received your refund, please reach out to us at brand@kindredspirits.co.za

We understand the concerns that can come with online shopping, the nerves as you eagerly await your delivery. That's why we're dead serious about making our foray into the craft spirit e-commerce scene a rock-solid experience.

When you hit the 'buy' button for the spirit you’ve chosen, know this: we've got it physically stocked in our warehouse in Diep River, Cape Town. No fancy drop-ship manoeuvres or just-in-time ordering. Your spirits will be packed up by our team right here before making their way to you.

We take packing seriously to protect your spirits from any mishaps, so insurance is on us and your pockets won't feel it. Our commitment stands strong until your delivery arrives. From our hands to yours. So, welcome to the family. Kindred Spirits. Go and find yours. 

Returns policy

We stand behind our products, and if there is an issue with your purchase, we will provide a full refund, including shipping fees.

Our returns policy is valid for 7 business days from the date of delivery. If more than 7 business days have passed since your order was delivered, regrettably we cannot offer a refund or exchange.

To qualify for a return and refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Please provide the receipt or proof of purchase, which can be in the form of an email.

If you have changed your mind after placing an order, please contact us at brand@kindredspirits.co.za and we will be happy to assist you.

You may return your order to our pick-up location, at no charge. 

If the order has already shipped, it can still be returned, but please note that 100% of the shipping fees will be deducted, despite whether the initial order qualified for free delivery or not. 

If the order has not yet shipped, a 10% cancellation fee will apply to cover transaction fees incurred when placing the order.